Privacy Policy
Exchange & Return Policy
1. Food Products
Food products are eligible for return within 3 hours of delivery only if they are:
Incorrect (not matching the order)
Damaged or expired
Opened or not properly sealed
Defective due to a manufacturing issue (shipping costs will be covered by us)
2. Shipping
We cover shipping costs if the issue is caused by the store or the shipping company
The customer covers shipping costs if the product has been opened or in case of a change of mind (without any defect).
3. Refunds
In cases of damage or incorrect orders, a full refund will be issued within 7 to 14 business days.
4. Proof of Purchase
To complete any return or exchange request, the customer must provide:
Customer name
Order number
Registered phone number
A copy of the purchase invoice
5. Contact Us
For returns, exchanges, or any inquiries, please contact our customer service through:
Email:
Phone / WhatsApp: +966540046279
Shipping & Delivery Policy
At Belcolaf, we are committed to delivering your orders as quickly as possible while ensuring a smooth and reliable experience across the Kingdom of Saudi Arabia.
Below are the details of our Shipping & Delivery Policy:
Delivery Time
-Delivery within Saudi Arabia typically takes 2 to 6 business days, depending on the destination city and the selected shipping provider.
-Delivery times may be affected during peak seasons, such as holidays or promotional campaigns, which may result in slight delays.
We appreciate your understanding and continuously strive to provide the best possible service.
Shipping Fees
-Shipping fees are calculated at checkout and vary based on the selected shipping provider and the order weight.
-Fees may differ between providers and are subject to change according to their policies and shipment size.
-Free shipping may be offered on selected orders or during promotional campaigns.
Shipping Providers
We partner with trusted shipping companies to ensure timely delivery and the safe handling of your products.
Order Confirmation & Tracking
Once your order is confirmed, you will receive a notification including your tracking number and shipment details.
For any delays or inquiries, you may contact us directly via WhatsApp.
Important Notes
-Please ensure that your national address and phone number are entered accurately to avoid any delivery delays.
-If the order is not received from the shipping company within the specified timeframe, it may be returned. Re-shipment will be subject to additional charges.
Wholesale Sales
Belcolaf Wholesale Policy
Dear Customer,
At Belcolaf, we offer you the opportunity to benefit from exclusive wholesale pricing, different from the prices listed on our online store.
If you are interested in purchasing in bulk or partnering with us as a wholesale client, we are pleased to offer:
-Special pricing on bulk quantities
-Customized offers and periodic discounts
-Flexible ordering and delivery options based on quantity and location
For wholesale inquiries and current offers, please contact us directly via WhatsApp:
+966 54 004 6279
Our team is always ready to assist you with professionalism and care.
Thank you for choosing Belcolaf.