1. Food Products
Food products are eligible for return within 3 hours of delivery only if they are:
Incorrect (not matching the order)Damaged or expiredOpened or not properly sealedDefective due to a manufacturing issue (shipping costs will be covered by us)
2. Shipping
We cover shipping costs if the issue is caused by the store or the shipping companyThe customer covers shipping costs if the product has been opened or in case of a change of mind (without any defect).
3. Refunds
In cases of damage or incorrect orders, a full refund will be issued within 7 to 14 business days.
4. Proof of Purchase
To complete any return or exchange request, the customer must provide:
Customer nameOrder numberRegistered phone numberA copy of the purchase invoice
5. Contact Us
For returns, exchanges, or any inquiries, please contact our customer service through:
Email: Phone / WhatsApp: +966540046279
